Product Update: Introducing Everlab Concierge

Your care shouldn't stop when the appointment ends. Today we're launching Everlab Concierge, available now to all Everlab members in the app.

The gap between appointments

Getting your results is only part of the picture. One result can lead to a dozen more questions, and most of them don't arrive during a consult. They turn up at 11pm, or on a Sunday, or three weeks later when you're trying to remember what your ferritin was last time.

• What does this result actually mean for me?
• Should I be doing something differently?
• Is this worth speaking to a doctor about?
• What should I eat? How should I train? Do I need a referral?

Healthcare shouldn't be a test, a report, and then “see you next year”. It should be one place that knows your health, gets smarter over time, and gives you access to real clinicians when you need them. That's what Concierge is built for.

Meet Eva, and the Care Team behind it

At the centre of Concierge is Eva, your AI health assistant. Eva has the full context of your Everlab profile: your results, your history, your care plan and your wearable data. So instead of starting from scratch every time you have a question, Eva already knows your health and can help you make sense of it in context.

And when you need more than an answer, you're one tap away from your Everlab Care Team. That might mean speaking with a doctor, organising a prescription or referral, or getting support from our nutrition and exercise specialists.

How it works

• Ask anything: “What does my high ApoB mean?”, “I need a repeat script”, “What should I eat for my heart?”
• Eva answers, grounded in your record: Not generic advice pulled from the internet: your own markers, trends, care plan and history.
• A human steps in when it matters: Anything clinical routes to the right person on your Care Team, and you're told when they've picked it up.
• Things get done: Scripts, referrals, bookings and certificates move through as a managed pathway, so you're not left chasing anything.

The important moments with your clinician remain at the heart of your care. Concierge makes sure everything in between is covered too.

Why not just ask ChatGPT?

A lot of us already do, and that's not a criticism. General AI tools don't have access to your health records, so they can't ground answers in your actual results or act on them.

Concierge closes both gaps. Eva's answers are grounded in your actual Everlab record rather than a guess, and a real clinician is always in the loop to review and act. 

That combination, an assistant that knows your context and a clinical team that can act on it, is designed to close the gap between appointments.

Built with guardrails

Eva is useful because it's grounded in your data, not because it has free rein. A few rules hold regardless of what's asked:

• Eva doesn't diagnose, prescribe, or make clinical calls. Those decisions sit with a registered clinician, always.
• Anything clinical is routed to your Care Team rather than answered by Eva alone.
• If a conversation raises a safety concern, it's interrupted and escalated to a person straight away.
• Every one of Eva's response styles is set by prompts our clinical team has reviewed and signed off.
• The handover is explicit. You're always told when a human has picked up the conversation, and Eva never gives the impression that a clinician is reviewing something when one isn't.

The aim is simple: Eva should be quick and know your context, but the moment something needs clinical judgement, a real clinician makes the call.

Where you'll find it

Concierge isn't just a chat tab. You'll find it wherever a health question naturally comes up:

• The chat home in the Everlab app
• Your biomarkers, where you can tap any marker and ask Eva about it directly
• Your services and products
• New results, the moment they land
• Proactive check-ins from Eva ahead of a consult or after a result

Available now

Everlab Concierge is live today for all Everlab members in Australia. Open the app and look for Concierge, or ask Eva your first question.

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Disclaimer: Eva gives general information about your results in context. It doesn't diagnose or replace your doctor, and anything clinical is reviewed by your Care Team.‍