Frequently asked questions

Getting Started

My Membership

Pricing

For Business

Data and Privacy

Can my Everlab doctor become my regular GP?

The Everlab program specialises in preventative care, and we are not a replacing your existing GP relationship. Please continue to see your regular GP for acute medical issues.

Can I choose to only do some of the tests in the program?

Everlab is a comprehensive health screening program, so we don’t offer one-off tests. Our medical team, led by Dr Steven Lu, has specifically designed the end-to-end program to ensure it is as valuable as possible for our members. While we do provide diagnostic assessments, we do so much more than just 'test you'. Our goal is to improve your health, and that requires more than simply running a test.

Are MRI scans available as part of the membership?

Yes, we offer MRI scans and other advanced screening tools like CT coronary angiograms through our add-on modules. More information can be found here under membership add ons.

How do I delete my account or data?

To delete your account and data, please fill out the form here.

Can I get my employer to cover the cost of the membership?

Yes, Everlab's programs are often sponsored by employers. We have created bespoke programs for small businesses and large corporates. Please share more details about what you might be looking for here.

Are there any private health insurance rebates available?

At this time, there are no rebates available from private health insurance providers for services provided by Everlab. We are working to enable benefits for our members if they have private health insurance in the future.

Are there any additional costs not included in the membership price?

There are no additional costs outside of the $2,999 membership fee. All diagnostic tests, clinical time, and dashboard access is included in our fee.

You can choose to undergo one of our add-on modules for an additional fee if you meet the eligibility requirements during your discussion with your doctor.

Can I pay for the membership monthly?

We don’t currently offer a monthly payment option. The program is designed for long-term benefits over a year, so we believe in committing to the full experience to achieve meaningful results.

Is the $299 desposit refundable?

No, the $299 deposit is non-refundable as it covers the cost of running the first phase of the program.

What if I decide not to continue after paying the deposit?

If you decide the program isn’t for you after the first phase, you can cancel your membership with no further charge. The $299 deposit is non-refundable as it covers the costs of the first phase of the program.

How do I join Everlab?

Sign up for our waitlist here, and we’ll send you an invite when a spot opens up. Currently, memberships are by invitation only, as our program is highly personalised with limited availability each month.

What does the $299 deposit cover?

The $299 deposit secures your membership and starts the first phase of the program. This includes risk profiling, a consultation with your Everlab doctor, health data consolidation, and access to the Everlab app. You have 5 days after your consultation to opt out with no further payment.

What does the membership cost?

An Everlab membership costs $2,999 for the year.


To secure your spot, pay an initial deposit of $299, covering the first phase of your journey, including your initial consultation.

5 days after your Onboarding Consult, the remaining balance of $250 a month ($2,700 billed annually) will be billed.

Any time from deposit paid up until 5 days after your onboarding consult you can choose to cancel your membership without further charges. If you forget to cancel, we will promptly refund you.

Can I do the program with my partner?

Yes. Many members find it beneficial to do the program with their partner, as lifestyle changes often impact both individuals. Let us know if you’d like to do the program together once you receive your invite.

Does Everlab have a referral program?

Yes. We encourage you to refer friends, colleagues, or loved ones who could benefit from our program. Refer someone via our referral portal here.

What does an Everlab membership include?

Your membership includes:

Head-to-toe Diagnostics: Advanced blood biomarkers, heart health assessment, DEXA scan, physical and nutrition assessments, and 6-month re-testing.
Clinical Expertise: A dedicated Everlab doctor, specialist team, and access to our AI-powered Digital HealthOS platform.
Personalised Interventions: Nutrition, physical activity, supplementation, and lifestyle recommendations.


Learn more about our memberships here.

How is Everlab different to seeing my regular doctor?

Our doctors are focused on longevity and preventative medicine. We focus on helping our members prevent chronic diseases years before symptoms appear. We are not a replacement for your GP and don’t offer consultations for acute medical issues.

Which cities do you currently support?

Everlab currently operates in Sydney and Melbourne.

Melbourne members will be assessed in our new Diagnostic Lab in the CBD, while testing in Sydney is conducted by our partner providers.

We can’t accommodate new members outside these areas yet but have plans to expand across Australia soon.

How is Everlab different to a corporate health check?

As an Everlab member, you’ll have over 100 biomarkers tested regularly, with insights from our expert clinicians. Unlike standard health checks, Everlab includes advanced physical assessments (incl. VO2 Max), DEXA body scans, historical data consolidation, access to our member app, and advanced pathology. Everlab is the most comprehensive preventative health program in Australia.

Does my invitation expire?

Yes. You have 10 days to claim your membership. If you have questions during this time, you can speak with our cofounder, Sam, via this link.

When does the diagnostic testing take place?

Your diagnostic assessments usually kick off within a week after your Onboarding Consult with your doctor. Most members complete their initial diagnostics assessments within 4 weeks of joining the program.

Can I choose my own start date?

Yes. Once invited, you can pay the $299 deposit to secure your membership and start either in the current or future month. Please note, we are typically fully booked at least 4-6 weeks in advance.

Can anyone become a member?

Everlab memberships are currently not available if you:

- Are under 18 years of age
- Are undergoing cancer treatment
- Are currently pregnant
- Are unable to travel to one of our labs in Sydney or Melbourne

If you don’t meet any of these criteria, you can become an Everlab member. We will be expanding our scope of practice in the future (including expanding to new cities).

Are additional tests available?

We offer three additional modules, available exclusively to Everlab members:

1. Advanced Cardiac Imaging (CTCA, video results walkthrough, risk analysis, personalised next steps)
2. Whole Body Cancer Screening (MRI and CT scan, video walkthrough, risk analysis, personalised next steps)
3. Complete Microbiome Mapping (in-home faecal test, consultation with a microbiome dietician)

These tests have eligibility requirements and are available after a consultation with your Everlab doctor.

How does the program work?

There are 4 main stages of the Everlab program in your first year of membership.

1. Health Diagnostics: Start with an online questionnaire, followed by a review of your medical records, a consult with your doctor, diagnostic assessments, and a results review to set priorities.
2. Lifestyle Review: Undergo a physical assessment, track your diet, monitor your glucose levels with a CGM, and receive a personalised action plan from your doctor with input from your dietitian and physio.
3. Mid-year Testing: Reassess your biomarkers, repeat your physical assessment, and adjust your plan during a mid-year consult.
4. Year-End Consult: Review and reset your goals and priorities.

Learn more here.

How long is the wait to access the membership?

Once you join the waitlist we will send you an invite as soon as we have a spot available. Estimated wait time is currently 14 days. Our proprietary health program is a highly personalised experience, which is why we only have a limited number of memberships available each month. We appreciate your patience and promise it'll be worth the wait.

What tests are included in the membership?

We conduct a comprehensive suite of head-to-toe diagnostics covering heart health, metabolic health, autoimmune conditions, kidney and liver function, hormones, bone and muscle health, aerobic capacity, nutrition, and more. You can view the full list of tests here.

Are the doctor consultations in-person or via telehealth?

All consults are conducted online via telehealth, so you can join from the comfort of your home.

How is my personal and medical data secured?

Your medical data and any clinical notes are only accessed by your Everlab care team (doctors, clinicians and care managers). Your data is used to:

1) Provide you with the best medical support.

2) For anonymised coaching and training purposes (from our CMO, Dr Steven Lu, to help coach our doctors).

We operate with stringent security controls to ensure your data is protected.

Are there any in-person appointments?

You need to visit our Diagnostics Lab or our partner labs to complete your diagnostic assessments in person (e.g. pathology, imaging). All other consultations with our clinical team will be completed via telehealth.

What data is consolidated into my Everlab dashboard?

We gather data from major pathology and imaging providers. You can also upload private or specialist results to your Everlab Dashboard, ensuring your data is secured in one place.

Can I speak with someone before I decide to join?

You can talk to our team at any point in your journey with Everlab. You can use this link here to book in time with our co-founder, Sam, who's always happy to chat to prospective and existing members.