There are two ways you can pay your program fee:

1. Via the Everlab Dashboard
   Log in to your Everlab dashboard here, then click ‘Confirm Membership’ in your timeline. From there, you can select your preferred program and any add-ons, and make payment directly.
2. ‍Via SMS or Email Confirmation
   Simply reply ‘Y’ or ‘Confirm’ to the SMS or email you receive from Everlab after your onboarding consultation. We’ll then process your program and add-on fee for you.

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Yes, we offer flexible payment plans for our Protocol program only. The Everlab Diagnostic program does not offer a payment plan.

After your onboarding consultation you can request access to a payment plan by replying to one of the confirmation SMS or emails. Or you can email us directly at onboarding@everlab.com.au

Are add-on tests included in the payment plan?

No, add-on tests must be paid upfront and are not eligible for the monthly payment option.

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We partner with leading diagnostic facilities across Australia, giving you the flexibility and convenience to complete your tests close to home.

Once you join, we’ll guide you to book at the location nearest to you—simple, seamless, and stress-free. View all of our testing locations here.

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We can certainly facilitate this for you. If you confirm today, you will be able to book in your diagnostics for whatever date/time that suits you in the future. There is no maximum time you can book for in the future.Our patient care team can assist with any bookings as well.

You can view a full list of the biomarkers we test here.

Protocol Program:

• Includes all the tests listed.
• Tests marked (2x) are done twice a year — once at the start and again at your 6-month retest.
• Includes the physical assessment, nutrition assessment, and 6-month retesting.

Diagnostic Program:

• Includes most tests, except for those in the:
  • Nutrition
  • Aerobic capacity
  • Muscle health categories.
• Does not include the physical assessment, nutrition assessment, or 6-month retesting.

Add-on Tests:

Any test labeled (add-on) is not included in your base program but can be added for an extra cost after discussing with your Everlab doctor.

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The program appointments are outlined below. This does not include any additional appointments associated with add on testing and relates to the Protocol program only:
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Phase #1: Onboarding

• 30 min OB consult (online) - Completed

Phase #2: Diagnostics

• 45 min for bloods & DEXA + scans (in Everlab clinic)
• 90 min for physical assessment (in Everlab clinic)
• 45 min for nutrition review (online)
• 45 min for diagnostic review (online)

Phase #3: Re-testing

• 120 min - DEXA + physcial (in Everlab clinic)
• 30 min mid year review (online)

Phase #4: Annual Review

• 15 min End of year review (online)

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Yes, of course!

You'll still receive a confirmation email and SMS. Please confirm if you'd like to proceed, but in your response, mention that you're waiting for your partner.

Our billing team will hold off on processing the payment until then.

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You most definitely can start with the Diagnostics Program and then upgrade to the Protocol Program after your initial testing. Here's how the remaining costs would then look:

Remaining Costs:

• Full Price = $2,999 ($299 consult + $2700 Protocol Program testing)
  • You would have already paid $1,199 ($299 consult + $900 Diagnostics Program testing)
  • Balance Owing = $1,800

After completing the Diagnostic program you can discuss with your doctor the benefit and impact of upgrading and continuing with the Protocol program.

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At Everlab, our typical approach is to complete add-on testing when it’s relevant, usually after your initial Diagnostics Review consult. The baseline testing in the Protocol Program is specifically designed to give you a comprehensive, relevant, and up-to-date picture of your health, which your Everlab Doctor can then use to guide your next steps and build a personalised proactive action plan.As with anything related to our health, there are always trade-offs—whether it’s investment, time, or energy—and we want to ensure that any additional testing is warranted for your specific circumstances with the potential to meaningfully drive improved health outcomes.

However, as an Everlab member, you’re welcome to proceed with specialty add-on testing at any point during your membership at your discretion.

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As soon as you confirm your membership in the app, you’ll be able to book your diagnostic testing right away through the Everlab App: https://app.everlab.com.au/

If you run into any scheduling challenges, your dedicated Concierge Care Team can also step in to help coordinate and align your bookings!

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At the end of your first year, you’ll have complete flexibility in choosing your next step. On your Annual Review consult your doctor will analyse your progress and create a tailored screening schedule and long-term health plan—so you know what to test, when to test, and how to stay ahead of potential health risks.

Whether you decide to continue with Everlab or explore options elsewhere, our goal is to ensure you’re equipped with the right tools, insights, and support to take proactive action for your long-term health.