There are two ways you can pay your program fee:

1. Via the Everlab Dashboard
   Log in to your Everlab dashboard here, then click ‘Confirm Membership’ in your timeline. From there, you can select your preferred program and any add-ons, and make payment directly.
2. ‍Via SMS or Email Confirmation
   Simply reply ‘Y’ or ‘Confirm’ to the SMS or email you receive from Everlab after your onboarding consultation. We’ll then process your program and add-on fee for you.

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Yes, we offer flexible payment plans for our Protocol program only. The Everlab Diagnostic program does not offer a payment plan.

After your onboarding consultation you can request access to a payment plan by replying to one of the confirmation SMS or emails. Or you can email us directly at onboarding@everlab.com.au

Are add-on tests included in the payment plan?

No, add-on tests must be paid upfront and are not eligible for the monthly payment option.

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Yes. Your doctor from your onboarding consultation will be your primary clinicians throughout your entire Everlab journey.

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You can swap your practitioner upon request if you'd like as well.

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We can certainly facilitate this for you. If you confirm today, you will be able to book in your diagnostics for whatever date/time that suits you in the future. There is no maximum time you can book for in the future.

Our patient care team can assist with any bookings as well.

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You can view a full list of the biomarkers we test here.

Protocol Program:

• Includes all the tests listed.
• Tests marked (2x) are done twice a year — once at the start and again at your 6-month retest.
• Includes the physical assessment, nutrition assessment, and 6-month retesting.

Diagnostic Program:

• Includes most tests, except for those in the:
  • Nutrition
  • Aerobic capacity
  • Muscle health categories.
• Does not include the physical assessment, nutrition assessment, or 6-month retesting.

Add-on Tests:

Any test labeled (add-on) is not included in your base program but can be added for an extra cost after discussing with your Everlab doctor.

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The program appointments are outlined below. This does not include any additional appointments associated with add on testing and relates to the Protocol program only:
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Phase #1: Onboarding

• 30 min OB consult (online) - Completed

Phase #2: Diagnostics

• 45 min for bloods & DEXA + scans (in Everlab clinic)
• 90 min for physical assessment (in Everlab clinic)
• 45 min for nutrition review (online)
• 45 min for diagnostic review (online)

Phase #3: Re-testing

• 120 min - DEXA + physcial (in Everlab clinic)
• 30 min mid year review (online)

Phase #4: Annual Review

• 15 min End of year review (online)

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Yes, of course!

You'll still receive a confirmation email and SMS. Please confirm if you'd like to proceed, but in your response, mention that you're waiting for your partner.

Our billing team will hold off on processing the payment until then.

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You most definitely can start with the Diagnostics Program and then upgrade to the Protocol Program after your initial testing. Here's how the remaining costs would then look:

Remaining Costs:

• Full Price = $2,999 ($299 consult + $2700 Protocol Program testing)
  • You would have already paid $1,199 ($299 consult + $900 Diagnostics Program testing)
  • Balance Owing = $1,800

After completing the Diagnostic program you can discuss with your doctor the benefit and impact of upgrading and continuing with the Protocol program.

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