Rescheduling Policy

We require a minimum of 48 hours’ notice for appointment changes or cancellations. 

You can reschedule appointments quickly and easily in your Everlab App. Simply go to your dashboard and look for the appointment under “Upcoming”; click on it and you will see a “Reschedule” button on the pop-up. 

Alternatively, you can email us at support@everlab.com.au and we’ll be happy to help. 

‍Is there a fee?
We understand life can be unpredictable. However, we do charge a $200 fee for appointments that are rescheduled or cancelled with less than 48 hours' notice.

‍Why do we have this fee?
‍This fee helps us protect our healthcare professionals' time and ensures we can continue providing high quality, personalised care to all our members. When you schedule an appointment, our team reserves time just for you—this means that another member may miss the chance to be seen. By giving us at least 48 hours’ notice, we’re able to offer this time to other members.