Frequently asked questions

Yes. You can explore our corporate and employer offerings here.

The Everlab program specialises in preventative care, and we are a not replacement of your existing GP relationship. Please continue to see your regular GP for acute medical issues.

Everlab is a comprehensive health screening program, not a provider of one-off tests. Our medical team—led by Dr Steven Lu—has carefully designed end-to-end programs to deliver meaningful, long-term value to our members. While diagnostic assessments are part of what we do, our approach goes far beyond just testing. Our goal is to help you improve your overall health, and that requires more than simply running a test—it requires a holistic, personalised care journey.

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Yes, we offer full body MRI scans and other advanced screening tools like CT coronary angiograms, comprehensive skin checks and genetic testing through our add-on modules. More information can be found here under program add ons.

You can delete your account at any time. To delete your account, please contact support@everlab.com.au.

Please note, all medical practices in Victoria and NSW have a legal requirement to hold your data for 7 years in case of an audit from regulatory bodies (we need to be able to show we provided you with appropriate care). After the 7 year period has elapsed, we'll delete your records in full.

Yes, Everlab's programs are often sponsored by employers. We have created bespoke programs for small businesses and large corporates.

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Feel free to book a call with our team to learn more.

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Currently, Everlab services are not eligible for private health insurance rebates. In Australia, private health insurance generally covers hospital treatment and some allied health services (like physiotherapy or dental), but it does not cover standard medical consultations such as those provided by Everlab.

However, if during your health assessment our doctors identify a need for additional investigations—like a colonoscopy or other specialist procedures—they may refer you to external providers. In these cases, you may be able to use your private health insurance depending on your level of cover and the type of service.

We always recommend checking with your health fund to confirm what is included in your policy.

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Your program fee covers all diagnostic testing, doctor consultations, and ongoing health guidance. There are no additional costs.

Yes, we offer flexible payment plans for our Protocol program only. The Everlab Diagnostic program does not offer a payment plan.

After your onboarding consultation you can request access to a payment plan by replying to one of the confirmation SMS or emails.

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Yes, the $299 deposit is refundable if you decide to cancel before your onboarding consultation with your Everlab doctor. However, once the consultation has taken place, the deposit becomes non-refundable as it covers the cost of the first phase of the program—including the medical review, consolidation of your historical health data, and analysis of your medical risks.

We understand that committing to a health program is a big decision—and it’s important to us that you feel completely comfortable with it. That’s why after your onboarding consultation and medical risk profile review, you’ll have a clear picture of what the program involves and whether it’s the right fit for you.

If you decide not to continue after this first phase, you can simply opt out with no further cost. We don’t lock anyone in, and we never hold people to a program that doesn’t feel right for them.

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You can sign up here to join, or book a free discovery call with our team to learn more first.

The $299 deposit covers your onboarding consultation with your Everlab doctor.

During this session, your doctor will:

• Review your available past medical results (blood work, imaging, and diagnostics) that we manually collate for you.
• Show you detailed biomarker trends over time
• Benchmark your results against personalised factors like age, gender, ethnicity, and health history
• Identify any elevated health risks and explain your medical risk profile
• Recommend the most relevant diagnostic assessments for your unique needs

This gives you a clear, data-driven overview of your current health and expert guidance on the next steps—so you can make informed decisions about your longevity and preventative care.

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You can begin your Everlab journey with just a $299 deposit. This gives you the opportunity to experience the first phase of the program—your onboarding consultation and medical risk analysis—before committing to the full program.

If you choose to continue, the remaining program fee will either be $900 or $2,700, depending on which of our 2 programsyour Everlab doctor recommends for you based on your medical risk profile. This covers all recommended diagnostic testing, follow-up appointments with our clinical team, and a full re-testing and progress review at 6 months.

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Yes, many members find it valuable to do the program with their partner, friends or family, as health often affects the people around us.

Let us know if you’d like to do your testing together once you sign up and we can arrange this for you.

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Yes. We encourage you to refer friends, colleagues, or loved ones who could benefit from our program. You can refer them through our referral portal here.

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Find out more about our program here or book a free discovery call today.

Everlab goes far beyond a standard GP visit. You'll receive a physical assessment with an expert physician and a nutritional review with a specialist nutritionist. Our testing is more comprehensive, using cutting-edge technology to analyse biomarker trends across the past 20 years. You'll have access to a full team of doctors, physiotherapists, and nutritionists, and receive a 100% personalised action plan tailored to your lifestyle and health risks. Plus, we include a 6-month re-test to track your progress and ensure your plan is working.

The Everlab program is available in NSW, VIC and QLD

Our state of the art diagnostic labs are located in Sydney (Edgecliff), Brisbane (Bowen Hills), and Melbourne (CBD).

Everlab will be expanding to all major cities across Australia in 2025.

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As an Everlab member, you’ll have over 100 biomarkers tested regularly, with expert clinical insights from real doctors. Beyond standard health checks, Everlab includes advanced physical assessments (like VO2 Max), DEXA body scans, historical data consolidation, and access to our member app—making it the most comprehensive preventative health program in Australia.

Your diagnostic assessments usually kick off within a week after your Onboarding Consult with your doctor. Most members complete their initial diagnostics assessments within 4 weeks of joining the program.

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Yes. You can pay the $299 deposit to secure your position in the program and can then select your start date in line with your availability.

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The Everlab program is currently not available if you:

- Are under 18 years of age
- Are undergoing cancer treatment
- Are currently pregnant
- Are unable to travel to one of our diagnostic labs

If you don’t meet any of these criteria, you can join the Everlab program. We will be expanding our scope of practice in the future (including expanding to new cities).

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We offer four additional modules, available exclusively to Everlab members:

1. Advanced Cardiac Imaging (CTCA, video results walkthrough, risk analysis, personalised next steps)
2. Whole Body Cancer Screening (MRI and CT scan, video walkthrough, risk analysis, personalised next steps)
3. Comprehensive Skin Check
4. Preventive Genetic Test

These tests have eligibility requirements and are only available as part of an Everlab program, following a consultation with your Everlab doctor. We do not offer them as standalone tests—they are integrated into our comprehensive care approach to ensure they are clinically appropriate and delivered in the right context.

We offer the most comprehensive range of head-to-toe diagnostics in Australia, covering heart health, metabolic function, autoimmune conditions, kidney and liver health, hormones, bone and muscle health, aerobic capacity and more.

View the complete list of tests here.

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All consults are conducted online via telehealth, allowing you to participate comfortably from home.

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Your personal and medical data is protected using industry-leading security practices. All data is encrypted in transit using TLS and stored with bank-grade AES-256 encryption. Access to your records is strictly limited to you, your Everlab clinicians, and authorised systems.

We use advanced endpoint security software (Nightfall), enforce multi-factor authentication across all systems, and manage access keys with best-practice credential security—including regular key rotation. Our team uses automated tools and external security contractors to review code and manage vulnerabilities.

To further strengthen our commitment to data security, we’re actively completing ISO 27001 certification through Vanta.

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You need to visit our clinics or our partner labs to complete your diagnostic assessments in person (e.g. pathology, imaging). All other consultations with our clinical team will be completed via telehealth.

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You can book a free discovery call with our team at anytime.